Agentic Chatbot
A fully managed, omnichannel AI chatbot platform that integrates with Facebook, WhatsApp, web applications, and SMS. Clients gain a unified console for real-time monitoring, seamless human handoff, and robust analytics for continuous optimization.
Client Pain Points
- High costs and slow response times of 24/7 support teams
- Inconsistent service quality across channels
- Lack of visibility into customer interactions and sentiment
Core Features & Benefits
| Feature | Benefit |
|---|---|
| Multi-channel messaging (FB, WhatsApp, web) | Meet customers on their preferred channel, boosting engagement |
| Live Monitoring & Agent Takeover | Maintain control—intervene when needed to ensure high satisfaction |
| Conversation Logs & Analytics | Track ticket volumes, resolution times, and CSAT scores for data-driven improvements |
| Customizable Dialog Flows | Rapidly adapt scripts and FAQs without dev cycles |
| Sentiment Analysis & Issue Tagging | Proactively identify recurring pain points |
Technical Integration
- RESTful API & webhook support for inbound/outbound messaging
- Pre-built connectors for major channels (Meta, Twilio, custom SDKs)
- Secure dashboard with SSO (OAuth2.0) and role-based access controls
ROI Metrics
- 50% reduction in live-agent workload (case study: RetailX)
- 40% faster first-response time (average across deployments)
- 30% increase in CSAT within the first quarter
